Privacy Policy

We collect the following categories of information:

Information you provide

• Account details such as your name, email address, phone number, password, and profile photo.
• Pet information including your dog's name, breed, size, age, temperament notes, and care instructions.
• Payment information processed through our third-party payment processor (we do not store full card numbers).
• Driver information, where applicable, including driver's license, vehicle details, insurance documents, background-check authorization, and payout account details.
• Communications you send to us or to other users through in-app messaging and support requests.
• Ratings, reviews, referral codes, and other content you submit.

Information collected automatically

• Precise and approximate location data (with your permission) to match riders and drivers, display nearby drivers, calculate fares, provide navigation, and enable live trip tracking.
• Device and usage data such as device model, operating system, app version, IP address, identifiers, and interactions with the app.
• Trip data including pickup and drop-off points, routes, distance, duration, timestamps, and fare details.
• Cookies and similar technologies on our websites.

Information from third parties

• Authentication providers (e.g., Google) when you sign in with them.
• Background-check and identity-verification providers for drivers.
• Payment processors confirming transactions and payout status.
• Mapping and routing providers used to estimate fares and arrival times.

• Provide, operate, maintain, and improve the Services, including matching riders with drivers and processing rides for pets.
• Process payments, payouts, tips, refunds, and platform fees.
• Enable location-based features such as nearby drivers, ETAs, and live tracking.
• Verify driver eligibility, run background checks, and maintain safety and trust on the platform.
• Communicate with you about bookings, receipts, support, security alerts, and service updates.
• Send promotional messages and referral offers where permitted (you may opt out).
• Detect, prevent, and address fraud, abuse, safety incidents, and violations of our Terms.
• Comply with legal obligations and enforce our agreements.

We share information only as described below. We do not sell your personal information.

• Between riders and drivers: limited details needed to complete a ride (e.g., first name, photo, approximate location, vehicle details, and pet care notes). Exact home addresses and contact details are masked where feasible.
• Service providers and processors: payment processing, cloud hosting, mapping/routing, analytics, identity verification, background checks, push-notification delivery, and customer support.
• Legal and safety: to comply with applicable law, legal process, or governmental requests, and to protect the rights, property, and safety of users, the public, or Dogeride.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent: for any other purpose disclosed at the time of collection.

The Services rely on location data to function. With your permission, we collect location while you use the app and, where you enable it, in the background so drivers and riders can be matched and trips can be tracked in real time. You can disable location access at any time through your device settings, but some features will not work without it.

• Access, update, or delete your account information from within the app or by contacting us.
• Opt out of promotional communications using the unsubscribe link or in-app settings.
• Manage location, notification, and tracking permissions through your device settings.
• Depending on your jurisdiction (including residents of California, Colorado, and the EEA/UK), you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us at support@pupxpress.com. We will not discriminate against you for exercising your rights.

We retain personal information for as long as your account is active and as needed to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and row-level security on our databases. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

We are based in the United States and process information there. If you access the Services from outside the United States, you consent to the transfer and processing of your information in the United States and other countries that may have different data-protection laws than your own.

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised policy.

If you have questions or requests regarding this Privacy Policy or your information, contact us at support@pupxpress.com or by mail at the address below.